Frequently Asked Questions

What services does Full Send offer?

Full Send specializes in video production for post-PMF SaaS, tech, and mission-driven companies. Our core services include customer testimonial videos, animated explainers, brand films, and short-form social content. We handle everything from creative strategy and scripting through production, editing, and delivery — working as an embedded creative partner rather than a one-off vendor.

How does Full Send price its videos?

Every project is scoped and quoted individually based on creative complexity, production requirements, and deliverables. Animated explainers start at $5,000, and in-person production projects (testimonials, brand films, and similar) start at $12,000. We provide detailed quotes after a discovery conversation so pricing reflects the actual work — not a one-size-fits-all menu.

How can I contact Full Send for more information?

To connect with us, email info@fullsendagency.co or schedule a call through our website. We're eager to discuss your project and how we can assist you.

Where is Full Send located?

Full Send is headquartered in Winston-Salem, NC, with a fully remote team and a growing network of contractors across the U.S. and internationally. We work with clients nationwide and travel on-site for production shoots as needed.

What is Full Send's refund policy?

We don't offer blanket refunds, but our goal is simple: if you're not happy, we're not happy. Every project includes defined revision rounds, and we work alongside our clients throughout production to make sure the final deliverables genuinely land. When something isn't working, we'd rather lean in and make it right than leave a client unhappy. Specific terms are outlined in each project's Statement of Work.